Terms and Conditions

Effective January 1, 2026

All Star Aliso Viejo Concrete, concretealisoviejo.com, office@concretealisoviejo.com

Agreeing to these terms

These terms cover your use of the All Star Aliso Viejo Concrete website and any estimate, scheduling or service you arrange with us through it. When you browse the site, send us a request or book a job, you agree to these terms.

If you don't agree with them, please don't use the site. You can still call us at (949) 619-8302 with questions before you decide anything.

What we do

All Star Aliso Viejo Concrete is a concrete contractor in Aliso Viejo, CA. We pour and repair driveways, patios, sidewalks, pool decks, steps, slabs, footings, retaining walls and other concrete work for homes and businesses in Aliso Viejo and the cities around it. You can read more about our crew on our about page and see our services from the home page.

The service pages describe our work in general terms so you can see what a job usually involves. Your own job is set by the written estimate and agreement we give you after we've seen the site, because every slab, grade and soil condition is a little different.

Estimates and pricing

We give free in-person estimates, and there's no pressure to book. An estimate is based on what we can see and measure on the day we come out, such as the size of the area, the condition of the old concrete, access for equipment and how the water drains.

Some conditions only show up once the old slab is out or the ground is dug, like soft soil, buried debris or roots. If we find something that changes the work or the price, we'll stop and talk it through with you, and we won't do extra work without your approval.

Unless your estimate says otherwise, prices are good for 30 days, because material costs and our schedule can change after that. Anything on this website about pricing is general information and not an offer for your job.

Scheduling, weather and cancellation

We set your start date when you accept the estimate, and we'll do our best to hold it. Concrete depends on the weather, so we may move a pour if rain or high heat would weaken the finished surface, and we'll tell you as soon as we know.

If you need to reschedule or cancel, please call us as early as you can. If you cancel after we've ordered materials or started work, you may owe for materials already bought and work already done, as your written agreement explains.

New concrete needs time to cure, which is the wait while it hardens and gains strength before it's used. We'll tell you when it's safe to walk and drive on it, and damage from using it before then isn't covered by our work.

Your part of the job

We need clear access to the work area on the days we're scheduled, along with a working water source and a place to park our trucks. Please let us know about sprinkler lines, private utilities, pets and anything else on your property we should know about before we dig.

You're responsible for confirming your property lines and getting any approval your homeowners association requires. If your job needs a permit, your written agreement will say who is responsible for getting it.

Payment

Your written agreement sets the deposit, any progress payments and when the balance is due. We'll explain each payment before you sign so there are no surprises when the job is done.

If a payment is late, we may pause remaining work until it's settled. Unpaid balances may be subject to the collection rights California law gives contractors, including a lien on the property where the work was done.

Warranty and what concrete can and can't do

We're licensed and fully insured, and we stand behind the work we do. Any workmanship warranty for your job is the one written into your agreement, and it replaces any other promise made in conversation or on this site.

Concrete can develop small hairline cracks as it shrinks and the ground moves, even when it's built right. We cut control joints, which are planned grooves that give the slab a place to crack in a straight line, but no contractor can promise a slab will never crack, settle or change color.

Our work doesn't cover damage from things outside our control, such as tree roots, earth movement, flooding, heavy vehicles beyond what the slab was built for, deicing salts, harsh cleaners or changes someone else makes to the grading or drainage later.

Using this website

The information on this site is general and given as is. We try to keep it accurate, but it isn't professional advice for your property, and we don't promise it's complete, current or free of errors.

Photos, text and graphics on this site belong to All Star Aliso Viejo Concrete or are used with permission. Please don't copy them for commercial use without asking us first. Links to other websites are there for your convenience, and we aren't responsible for their content.

Limits on our liability

To the fullest extent California law allows, All Star Aliso Viejo Concrete isn't liable for indirect, incidental or consequential losses arising from your use of this website or our services, such as lost use of a driveway or lost income.

If we're found responsible for a loss connected to a job, our liability is limited to the amount you paid us for that job. Nothing in these terms limits any right you have that the law doesn't allow a contractor to take away.

Settling a disagreement

If something about your job isn't right, call us first, because most problems get fixed fastest when we come back out and look at them together. We'll make a good-faith effort to settle any disagreement directly with you before either of us takes it further.

These terms and any job we do are governed by the laws of the State of California. If a dispute can't be settled between us, it will be handled in the courts of Orange County, California.

Changes to these terms

We may update these terms from time to time, and the version posted on this page is the one that applies. Changes don't alter a written agreement you've already signed with us for a job.

Questions about these terms

Call us at (949) 619-8302 or send a message through our contact page, and we'll reply within 1 business day. Our phones are answered Monday through Friday from 8 AM to 10 PM, and Saturday and Sunday from 7 AM to 9 PM.